FAQ

Products

What sizes do you offer?

Our products come in S, M, L and XL. If you're between sizes, we recommend choosing a bigger size for a looser fit

How do your clothes fit?

Most of our clothes have a slightly oversized fit, which means they are a bit looser than regular sizes.

What materials do you use?

Most of our clothing is made from high-quality cotton. This fabric is soft, strong, and breathable, making it comfortable to wear.

How should I wash and take care of my clothes?

To keep your clothes in good shape, follow these tips:

  • Wash at 30°C (86°F) with similar colors.
  • Turn inside out before washing to protect prints.
  • Don’t use fabric softener to keep the material strong.
  • Don’t use a dryer to avoid shrinking.
  • Iron on low heat and avoid ironing over prints.

Shipping

How long does shipping take?

Shipping time depends on where you live:

  • Netherlands: 1-2 business days
  • Rest of Europe: 2-5 business days

Please note that shipping times may be longer during busy periods or holidays.

How much does shipping cost?

Shipping costs depend on your location:

  • Netherlands: Free shipping
  • Belgium, France, Germany and Luxembourg: €6.95
  • Rest of Europe: €9.95
  • United Kingdom: €12.95

Do you ship internationally?

At the moment, we only ship within Europe, but we are working on expanding to international shipping soon!



Where can I track my order?

After placing your order, you will receive a confirmation email. Once your order has been shipped, you will receive another email with tracking information. You can use the link in this email to track your package.

What if my order is delayed?

If your order takes longer than expected, please check your tracking link first. Sometimes delays happen due to customs, holidays, or bad weather. If your order hasn’t arrived after 7 days, contact us at interlaceclothing.contact@gmail.com, and we’ll help you.

Returns & Exchanges

What is your returns policy?

Our returns policy allows you to return products unused within 14 days after the delivery. You can open the parcel and check the contents. Once we've received your returned item(s), we will refund the purchase amount as soon as possible. Returns will only be accepted when items are unused, unwashed, with all original Interlace labels attached and in the original packaging.



How do I start a return?

To start a return, follow these steps:

Email us at interlaceclothing.support@gmail.com with your order number and the reason for the return.

We will send you return instructions.

Send the item back to us using a trackable shipping method.

Once we receive and inspect the item, we will process your refund.

When can I expect my refund?

Once we receive your return, we will process the refund within 5 business days. The money will be sent back through your original payment method. Some banks may take a few extra days to process the refund.





Can I exchange an item for a different size or color?

Yes, you can exchange an item for a different size or color. Please email us at interlaceclothing.support@gmail.comand let us know which size or color you would like instead. This helps us process your exchange faster, so you receive your new item as soon as possible



What if I received a damaged or incorrect item?

If you receive a damaged or incorrect item, please contact us at interlaceclothing.contact@gmail.com within 7 days of receiving your order. Send us a photo of the issue, and we will fix the problem as soon as possible by sending a replacement or issuing a refund.



Do I need to pay the return shipping costs?

Yes, the buyer is responsible for return shipping. However, if there is a problem with your order, Interlace will cover the return costs.

Orders

I've just placed an order, is it still possible to modify or cancel my order?

We process, pack, and ship orders very quickly, so in most cases, it is not possible to modify or cancel an order after it has been placed. However, if you contact us immediately at interlaceclothing.support@gmail.com, there is still a chance that we can cancel or adjust your order before it is shipped.




I didn’t receive a confirmation email. What should I do?

Check your spam or junk folder first. If you still can’t find the email, make sure you entered the correct email address when placing the order. If the problem continues, contact us at interlaceclothing.support@gmail.com, and we will help you.


What should I do if there is a problem with my order?

If something is wrong with your order (wrong item, missing item, damaged product), please email us at interlaceclothing.support@gmail.com within 7 days of receiving it. Include your order number and a photo of the issue, and we will fix the problem as soon as possible.





Payments

What payment methods do you accept?

We accept the following payment methods:

  • iDEAL
  • PayPal
  • Credit Card (Visa, Mastercard, American Express)
  • Klarna (Pay Later)
  • Apple Pay & Google Pay

All payments are securely processed through our payment provider.

Is VAT & Taxes included in the prices?

Yes, all our prices include VAT & Taxes. The final price at checkout is the total amount you need to pay.

Are my payments secure?

Yes, we use secure encryption and trusted payment providers to protect your payment information. We do not store any payment details on our servers.

How do I get refunded after a return or cancellation?

Once we receive and inspect your returned item, we will process your refund within 5 business days. The refund will be sent back to your original payment method. If you canceled an order before it was shipped, the refund will be processed immediately. Depending on your bank, it may take a few extra days for the money to appear in your account.

If you don’t see your refund after 10 business days, please contact us at interlaceclothing.support@gmail.com.

Contact our Customer Service Team

How can I contact your Customer Service?

You can reach us by email at interlaceclothing.support@gmail.com. We aim to respond within 24 hourson business days.