Refund Policy
Last updated: 9-2-2025
At Interlace Clothing, we strive to ensure customer satisfaction. If you are not happy with your purchase, you may be eligible for a refund. This Refund Policy explains how and when refunds are issued.
1. Eligibility for a Refund
You may request a refund if:
- You return your item within 14 days of receiving it.
- The item is unused, undamaged, and in its original packaging.
- You received a damaged, defective, or incorrect item.
Refunds will not be granted if:
- The item is worn, washed, or altered.
- The return is made after 14 days from delivery.
- The item is a final sale product (if applicable).
2. How to Request a Refund
To start a refund request:
- Email us at interlaceclothing.support@gmail.com with your order number and reason for the refund.
- If the return is approved, you will receive instructions on how to send the item back.
- Once we receive and inspect the item, we will process the refund.
3. Return Shipping Costs
- Customers are responsible for return shipping costs unless the item was damaged, defective, or incorrect.
- We recommend using a trackable shipping method to avoid lost packages.
4. Refund Processing Time
- Once we receive your return, we will process the refund within 5 business days.
- The refund will be issued to your original payment method.
- Depending on your bank or payment provider, it may take 3-10 business days for the refund to appear in your account.
5. Late or Missing Refunds
If you haven’t received your refund within 10 business days, please:
- Check your bank account.
- Contact your credit card provider or bank, as processing times may vary.
- If the issue remains, contact us at interlaceclothing.support@gmail.com for assistance.
6. Refunds for Canceled Orders
If your order is canceled before it has been shipped, the refund will be processed immediately.
7. Contact Information
For any questions regarding refunds, please reach out to us at:
Email: interlaceclothing.support@gmail.com